Terms

What we give you

Access to Staywarden to run your hotel or lodge, according to the plan you buy: calendar, bookings, channels, housekeeping, team, money, invoicing, guest app, website, WhatsApp, and whichever integrations you switch on.

We do what is reasonable to keep the service up, but we do not promise it will never go down. Planned maintenance is announced in advance.

What we expect from you

That the information you enter is yours, or that you are allowed to handle it — your guests’ information in particular.

That you keep your password safe and invite only people who work with you. Each person signs in with their own email and sees only what their role allows; remove someone and they are signed out at once.

That you do not try to access another hotel or lodge’s data, or deliberately overload the service.

The data is yours

What you write in Staywarden belongs to you. You can export it at any time, and if you leave, you take it with you.

We process it on your instructions, to run the service, and for nothing else.

Price and payment

Every new hotel or lodge gets a free trial of the Complete plan. Setting up is free, for up to 30 days, and no card is asked for. When the hotel or lodge is live (every line under “First steps” in the panel, other than the plan, is green), the panel asks you to pick Essential or Complete and add a card or Revolut Pay on Revolut’s secure payment page. The first payment is 7 days after that; during those 7 days you have Complete and nothing is charged. If no plan is chosen, the paid features wait for one when the free period ends; everything you set up is kept.

After that, your subscription renews automatically every month, in US dollars, at your plan’s price on the pricing page: a base price with one cabin or room type, plus a fixed amount a month for each one after the first. Each cabin or room type counts once, and a closed cabin is not billed. The base price is charged at the start of each month; extra cabins are counted at the end of the month (the ones open then) and charged with the next payment.

Before each charge we email you the amount and the date, and after it we send you a receipt.

You can change plan in Settings › Plan and data › Subscription. Moving up to Complete opens it right away and is billed at the Complete price from the next month; moving down to Essential takes effect at the end of the month you have paid for.

If a payment fails, we email you and show it in the panel. The hotel or lodge keeps its access for 14 days so you can update the card; after that, the paid features wait until the payment is made.

The current price is the one on the pricing page. If it changes, we tell you at least 30 days ahead and the change applies from your next period.

You can cancel whenever you like, online in Settings › Plan and data › Subscription. If you cancel during the 7 days before the first payment, you are never charged and access ends when the 7 days end. If you cancel later, there are no further charges and the plan runs to the end of the month you have already paid for.

Payments are processed by our payment provider, Revolut Bank UAB (Lithuania; company number 304580906; authorized as a bank by the European Central Bank and the Bank of Lithuania). We never see or store your card details. Refunds follow our refund policy.

Electronic invoicing

Staywarden prepares and submits documents to the Costa Rican tax authority using the key you provide. You remain the issuer and the taxpayer responsible for what is issued.

We check the format, not the content: a figure typed wrong is issued wrong.

Liability

Staywarden is provided “as is.” As far as the law allows, our total liability is limited to what you have paid for the service in the preceding twelve months.

We are not liable for lost profit or indirect damage.

Ending the agreement

From Settings you can delete your hotel or lodge (“Start over”). To close the whole account, use “Delete my account” under Your account. If you are not the only owner of a hotel or lodge, the account is deleted right away. If you are, it becomes a request: we write to you within 5 working days and close the hotel or lodge with you, except for the documents the law requires us to keep. You can also write to hola@staywarden.com from the account’s email address. We only close an account for non-payment or for use that puts others at risk, and we warn you first unless it is urgent.

After closure, your data is deleted as described on the privacy page.

Governing law

Danish law applies, and the Danish courts have jurisdiction — without prejudice to any consumer rights you hold in your own country.

Questions: hola@staywarden.com.