Data deletion
How to delete the data Staywarden holds about you, your hotel or lodge and your guests. Staywarden is run by Staywarden ApS. Controller: Staywarden ApS (CVR 44455854), Dalføret 2, 4. tv., 2300 København S, Denmark. Contact: hola@staywarden.com.
Delete your hotel or lodge from the panel
Sign in, open Settings and use “Start over”. Type the name of the hotel or lodge to confirm. This deletes the cabins, bookings, guests, team, messages and settings of that hotel or lodge.
A hotel or lodge that has already issued documents to Hacienda, or issued its own invoices in Staywarden, cannot be deleted from the panel: those documents must be kept for as long as the law requires. Download everything first (Settings › “Download everything”), then write to us and we sort it out with you.
Delete your account
Sign in and use “Delete my account” under Your account. If you are not the only owner of a hotel or lodge, the account and its sessions are deleted right away. If you are, it becomes a request: we write to you within 5 working days and close the hotel or lodge with you.
You can also write to hola@staywarden.com from your account’s email address. We delete the account, its sessions and the hotel or lodge data within 30 days, and confirm by email.
WhatsApp and Meta
If you connected WhatsApp, Messages → Disconnect removes the access key Meta gave us. Stored messages are deleted with the hotel or lodge, or on request by email.
If you arrived here from Facebook or Meta, request deletion of your data by writing to hola@staywarden.com with the email or phone number you used. We answer within 30 days.
What is not deleted
Encrypted backups are replaced within 35 days. Documents already sent to Hacienda are kept for as long as Costa Rican law requires.