Everything Staywarden does
Everything your hotel or lodge runs on.
156 features in 19 modules, in one system — in Spanish and English, on your phone and your computer.
Everything you need to run your hotel.
Your day, sorted. The Warden puts what needs you first — urgent at the top — and the team ticks things off as they go.
Every day
Occupancy calendar
One row per room in one grid, with “go to date” and guest search.
Day list on your phone
Arrivals, departures, stays and free rooms, day by day.
Drag to book or move
Drag across nights to start a booking or a block; drag a booking to move it.
Paid, unpaid and price at a glance
Each night shows its price and whether the stay is paid, unpaid or direct.
Bookings priced for you
Pick a room and dates: the total fills in from your rates, seasons and VAT. Record deposits and cash.
Warnings before mistakes
Booked nights, minimum stay, closed arrival days, too many guests — flagged while you type.
Block dates
Close nights for maintenance or an owner stay. Blocks never count as guests or money.
The booking sheet
Tap a booking: dates, balance, channel reference, contact, a team-only note, extras and the guest link.
Payment link by WhatsApp
If a booking has a balance, send the amount and the stay link by WhatsApp in one tap.
Double-booking guard
The database refuses to sell a room twice. If a channel lands a booking on an occupied room, you get an alert.
Deleted bookings you can restore
Deleted or canceled bookings are kept for 90 days, with who and why — one click brings one back.
Returning guests
A guest book that builds itself from your stays, showing who came back.
Messages & WhatsApp
Every guest conversation, in one inbox.
8 features
One inbox
Booking.com and Airbnb chats in one place, answered from Staywarden with the booking beside them.
Find any conversation
Filter by needs reply, handled or with a booking; search by name, room or text; unread badges.
Reply templates
Your own templates in English and Spanish, filled in from the booking.
WhatsApp on your own numberComplete
Keep the number on your phone and in the panel at the same time — or move it over completely. After 24 hours, pick an approved message by what it does, filled in from the booking.
AI reply draftsComplete
When a guest writes on WhatsApp, Booking.com or Airbnb, the Warden has a reply ready — it reads the whole conversation, knows your property in your own words and checks real availability and prices. You read it and press send.
Six automatic messagesComplete
Confirmation, the day before, “everything okay?”, an extra night if one is free, check-out with the balance, a review request — on WhatsApp and by email. Each one switched on by you.
Receipts and booking changesComplete
A receipt for every card payment — and for cash if you want — and a message when you change or cancel a direct booking. By email, and on WhatsApp when you turn it on.
Delivery you can checkComplete
Sent, failed and waiting messages, each with its reason — and which way each one went.
Tours
Sell your tours with the stay.
6 features
Tour catalog
Each tour with photos, a description, start times, adult and child prices, a group limit and who runs it.
Who is going, day by day
Upcoming tours with time, guest, people and paid — and the guide on each one.
Your guides on WhatsAppComplete
The booking reaches the guide from your number, with names and passports for the park permit; they confirm with one tap.
Guests book tours from their stay pageComplete
They pick the day, time and people within their stay. You confirm or decline, they get the answer by email, and a request left waiting reminds you.
Travelers for park permitsComplete
For tours that need a permit, the guest gives each traveler’s name, nationality and passport number. In the panel only the owner sees them, and they reach the tour’s guide with the booking, on WhatsApp from your number.
What the guide gets, what you keep
Set what the guide gets per adult and per child, in dollars; Tours › Earnings shows what you keep, and it counts as revenue in Money.
An automatic cleaning list
Every departure becomes a full clean, every arrival a prep. Turnovers are flagged.
Common areas
Pool, paths, kitchen — each with its own task and schedule: daily, between guests or weekly.
Done, from the phone
Housekeepers tick tasks done; you see who did them and when.
Recurring tasks
Once, daily, weekly, monthly or between guests — with skipping and missed-task tracking.
Action list
Every open task in color-coded categories, with person, status, priority, due date, subtasks and Updates with photos.
Private categories
Categories only you and the people you pick can see.
Shopping list
Staff add items from their phones; mark them bought, buy again, see the total.
“I need help”
Staff flag a task they can’t finish. You reply, reassign or resolve it.
Dashboard & alerts
What needs you, first.
9 features
The Warden’s briefing
Double bookings, guests waiting, unpaid arrivals, channel alerts — mark each one handled for the whole team.
Today at the lodge
Today’s check-ins and check-outs, balances and tasks, on one card.
The next 7 days
A mini calendar; tap a free night to book it.
Alerts your way
For each event, choose panel, email or phone — right away or once a day.
Your own alerts
Up to 20 custom alerts, like “no booking in 7 days” or “an arriving guest still owes”.
Push notifications
On your phone and your computer, switched on per device — tap one and the booking opens.
Task alerts
“Coming up” an hour before, “not done yet” after, and a new task for the team — in the panel and on the phone.
Booking emails
Every new, changed or canceled booking by email — amounts hidden from anyone without access.
First steps
A checklist of what’s left to set up, with the questions owners ask at each step answered instantly.
Sell
Connect in one click
Creates your property, rooms and rates in the channel manager, already matched.
19 channels
Booking.com, Airbnb, Expedia, Vrbo, Agoda, Trip.com, Despegar, Hostelworld, Hipcamp and more — each with step-by-step instructions.
Two-way sync
Channel bookings land in your calendar by themselves, and a sold night closes on every other channel.
Prices and rules pushed out
Prices, minimum stay, closed arrival and departure days and stop-sell go to every channel, with retries.
Room matching
Match each channel’s room to yours, including a non-refundable rate.
Channel alerts
Unlinked rooms, rejected price updates, Airbnb requests — accept, decline or pre-approve from the panel.
Commission per channel
Set each channel’s commission once; Money, Analytics and channel advice all use it.
What the channels are told
House rules, facilities, tax setup and availability rules per channel, from one place.
Photos to the channelsComplete
Send your website gallery, room by room, to your channel profiles.
Booking.com & Airbnb
The extranet chores, without the extranet.
4 features
Report to Booking.com
No-shows, invalid cards and cancellations for an invalid card — straight from the booking.
Review Airbnb guests
Scores, tags and a public review, within Airbnb’s 14-day window.
Airbnb listing control
List or unlist, advance notice, discounts, fees, Instant Book, cancellation policy and house rules.
Answer reviews
Channel reviews come in; reply from Staywarden and see the average per channel.
Change prices by asking
“Raise December 10%” — the Warden shows before → after per room, and it goes to your channels when you confirm.
Base price and a floor
A minimum price per room: no price, discount or non-refundable rate ever goes below it.
Seasons
Named date ranges with price and minimum nights. Change them all by a %, or copy them to next year.
Draft, review, publish
Price changes stay a draft until you see exactly what changes and where it goes.
Stay rules
Check-in and check-out days and maximum stay, year-round or per season.
Close for sale
Stop selling dates for one room or all of them, and reopen them.
Price by number of guests
Charge less when fewer guests stay — on the channels and on your booking page.
Non-refundable rate
A set % cheaper, never below the floor — on your site and on the channels.
Your year at a glance
A year wheel with seasons, nights sold, holidays and the dates that have no season yet.
Your own events
Add your own dates — whale season, a festival — to the year.
What guests pay per channel
Today’s price on each channel beside yours: the markup, the commission and what you keep.
Price mirror
Reads back what the channels actually hold for the next 400 days and lists every difference.
Outlook
The next 12 months: booked vs projected vs target, with advice to raise, hold or lower prices.
Direct bookings & payments
$0 commission, paid straight to you.
8 features
Your booking pageComplete
Guests pick dates and see the free rooms with the total including tax. Your rules are enforced.
Booking on the website you already haveComplete
One line of code adds your live calendar, prices and card payment to your own site — as a pop-up, a search bar, a calendar on the page or a Book button.
Nights held during paymentComplete
The nights are held for 60 minutes — and closed on the channels — while the guest pays.
Card payments with StripeComplete
Guests pay on Stripe’s checkout page, straight into your own Stripe account.
A WhatsApp fallbackComplete
No card payments yet? Guests book on WhatsApp with the room and dates already filled in.
Discount codesComplete
Percentage codes with a usage limit and an expiry date — never on extras, never below the floor.
Extras
Tours, transfers, breakfast — priced per stay, person or night. Guests order them; you get an alert.
Instant confirmationComplete
The moment the payment is approved, the guest gets an email with the room, dates, total, balance, your terms, directions and the link to their stay.
Your website
A real website for your hotel or lodge, without a web designer.
5 features
More about WebsiteYour own siteComplete
Cover, story, rooms with galleries, how to get here, eat & do, FAQ and contact.
A page per roomComplete
Each room gets its own page, photos and a “Book this room” button.
Two languages, translated for youComplete
Write in one language; the other fills itself in. Edit it whenever you like.
Live previewComplete
See your draft on a phone and a computer before anyone else does.
Goes live when it’s readyComplete
The site goes live only once the cover and every room have photos.
Marketing
See what brings bookings — and bring guests back.
13 features
Where each booking came fromComplete
First and last touch on your website, booking page and embedded calendar — Google, Instagram, an ad, a newsletter or a partner link, with UTM tags and ad click IDs.
Results by sourceComplete
Bookings, nights and revenue per source against the previous period — direct, channels and agencies side by side, with the commission you saved.
The booking funnelComplete
Visits, searches, checkouts and paid bookings — see where guests drop off.
Tracking links for partnersComplete
A link for a partner, a flyer or a post, with a commission % if you pay one — and the bookings and revenue each one brings.
Ad spend and returnComplete
Enter what you spent per month and source; cost per booking and return on ad spend follow.
SEO checkComplete
A health check of your website for search engines, and the bookings that came from Google search.
Guests & offersComplete
Email offers and news to your guests — only to those who said yes. They sign up when booking, on their stay page or in your website’s footer, confirmed by email where needed.
Emails in your own designComplete
Your logo, colors and font, with headings, text, photos, buttons and an offer block — in Spanish or English.
Send to the right guestsComplete
Guests who stayed or not yet, by language, country, last stay, and booked direct or through a channel.
A discount code in the emailComplete
“Book now” opens your booking page with the code already filled in.
Scheduled sendsComplete
Pick the day and hour, up to 120 days ahead — and send yourself a test first.
Results per campaignComplete
Sent, delivered, clicks, unsubscribes, and the bookings and revenue that came with the code.
Unsubscribe in one clickComplete
Every email has a one-click unsubscribe, and addresses that bounce or complain stop getting mail.
Guest app
Everything the guest needs, nothing to install.
8 features
Find my stayComplete
Last name and a 4-digit code — no account. Each code points to one stay, expires at check-out, and repeated wrong guesses are stopped.
The stay at a glanceComplete
Dates, balance, directions, Wi-Fi, breakfast, house rules and a WhatsApp button.
Pay the balanceComplete
By card, with a discount code if the guest has one.
Passport pre-registrationComplete
Each traveler’s name, passport number and nationality, before arrival. No photos stored.
Arrival timeComplete
Guests pick an arrival time that fits your check-in hours; you see it in the panel.
Order extrasComplete
Tours and transfers ordered right from the stay page.
Guest register for the authorities
Download the stays with their registered passport data as one file.
Use your own guest app
Already have one? Every guest link can point to it instead.
Analytics
Know what’s working.
7 features
Ask for a report
“How did September go?” — revenue, occupancy, channels and pickup from the Warden, with the same numbers as these cards.
Your own board
Pick from 19 cards, move them, resize them — saved for each person.
The numbers that matter
Occupancy, average rate, RevPAR, revenue by channel and month, pickup, the next 30 days.
When guests book
How far ahead guests book — by season and by channel.
Where guests come from
Bookings per country, from the channel or the guest’s phone number — also on each booking.
Channel advice
Which channel costs most and pays least, and what moving 10% to direct would save you.
Performance
Filter by room, channel and period, and compare with the previous period.
Office
Tasks by asking
“Ask Marisol to fix the shower in cabin 3 tomorrow” — the Warden puts it on the Action list, in her name.
Five roles
Administration, front desk, housekeeping, grounds, accounting — each with a fixed view. Cleaners never see money.
Invite by email
Staff sign in with their own email or Google, and go straight to their own day.
Access for managers and accountants
Tick exactly which areas each person can see.
The team page
Today and the days ahead, tasks and help requests — on any phone, in Spanish or English.
Notifications on the team’s phones
Staff turn on notifications from the team page: a new task, one coming up and one not done yet.
Time tracking
Start and stop timers on tasks, and see who is working right now.
Timesheets
Hours per week, half-month or month, overtime and estimated pay — as a file.
Payments and results by asking
“Who still owes?” “Mark Ana paid.” The Warden answers with the same numbers as Money — and registers a payment after your Confirm.
Profit & loss
Revenue, channel commission, costs, result and margin — compared with the previous period.
Expenses with their receipts
Upload or photograph receipts; the AI reads them and you confirm. Duplicates are caught.
VAT, month by month
VAT collected, deductible and payable for each month.
Files for your accountant
Monthly files for income, invoices, expenses and the result.
Monthly report for owners and investors
Pick the sections and who gets it. A task reminds you, you read and approve it, and it goes out as a PDF on your day — or you send it yourself.
Who still owes
Payments and balance per stay, and unpaid guests flagged before they leave.
Refunds and kept money
Per stay: a refund owed, sent, or kept as a cancellation fee. An overpayment becomes a refund owed, with reminders until it’s settled. Kept money counts as revenue.
Your own expense categories
Cleaning, laundry, food, payment fees, maintenance and more — rename them, hide them or add your own.
Where each cost belongs
The whole place, one cabin, several cabins or an area like the pool — split equally, by nights sold, by rooms or by your own %. Remembered for each supplier.
The result per cabin
Money › Costs: revenue, commission, cleaning, direct costs, a share of the shared costs and the margin for each cabin — and both lists as CSV.
PDF invoicesComplete
Every finished stay gets an invoice with your company details, your VAT and an unbroken number series.
Credit notesComplete
Fix a mistake with a credit note; the stay can then be invoiced again.
The month for your accountantComplete
Each month’s invoices and credit notes as one file.
Platform & security
Yours, safe, and with you everywhere.
10 features
Works without a signal
Opens on the last saved copy and syncs when the signal is back.
On your home screen
Install the panel like an app on any phone.
Spanish and English
Panel, team page, guest pages and guest messages.
Take your data with you
Everything in one file, any day — no retention call.
Open API
Read-only or read-and-write keys: rooms, bookings, availability, reviews and messages.
Encrypted keys, nightly backup
Payment and channel keys stored encrypted; the whole database backed up, encrypted, every night.
Sign-in protection
Long passwords, Google sign-in, and a lockout after repeated failed attempts.
Your logo, light or dark
Your logo at the top of the panel, in a light or dark theme.
Only the parts you use
Settings › Features: switch off what your hotel doesn’t use and its tab disappears. Nothing is deleted — switch it back on and it’s all there.
Try it first
Open the full panel with an example lodge — no account needed.
The Warden — AI
The AI that does the work: you ask, it does it — and anything that reaches a guest, a channel or your money waits for your Confirm. It also reads receipts and translates your website.
8 features
Ask anything
Occupancy, money, who’s arriving, what’s unpaid — in Spanish or English, from your own data.
It does it for you
Creates and moves bookings, registers payments, changes prices, gives the team tasks and changes your settings.
Reports in one sentence
“How did September go?” — revenue, occupancy, channels, who still owes, with the same numbers as Analytics and Money.
Writes to your guests
It reads the conversation and writes the reply; you read it on a card and send it.
Reads your files
Attach up to six files to the conversation and go through them together.
Shows you how
“How does this work?” on every screen walks you through the exact clicks.
Sets up your hotel or lodge with you
From your files or by chat: rooms and prices, your bookings after a dry run, your team and your settings — 90% of the setup.
Safe by design
Anything that reaches a guest, a channel or money shows you before → after and waits for your Confirm. Anything legal is issued by a person.
Moving in
Bring your bookings with you.
6 features
Bring everything you have
Drop in your old system’s exports — CSV or Excel — a price list, a staff note, and review one proposal before anything is saved.
Import with a dry run
See exactly what will come in — duplicates, clashes, unknown rooms — before a single booking is saved.
Bookings from your calendar links
Paste each room’s Airbnb or Booking.com calendar link and the bookings come in, through the same dry run.
Guides right where you get stuck
“See how (1 min)” opens the step-by-step guide, with real screenshots, next to the hard steps.
Hostaway exports recognized
Phone, booking reference and booking date come across from a Hostaway export, and owner stays come in as blocks.
Guided setup
Name, address, country, currency and rooms, step by step — with ready answers from the Warden at every step.
See it for yourself.
Open the panel with an example lodge — no account, nothing to install.
Everything is included in Complete. Essential has everything not marked Complete.